• FREE USA SHIPPING ON ALL ORDERS OVER $30!
  • FREE USA SHIPPING ON ALL ORDERS OVER $30!

FAQ

FAQ

Refund & Replacement Policies

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. 

We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival. 

To complete your return, we require a receipt or proof of purchase.

 

 

Do you ship internationally?

 

We ship worldwide.

 

How do I track my package?

 

You can check on the status of your order at any time by going to the following link:  Order Status. You can also reach out to our customer support desk at support@skinandhealthheaven.net to ask questions anytime.  

 

How long does it take for an order to arrive?

 

our PROCESSING TIME is 2-4 business days, once the product has been shipped for FREE SHIPPING it takes 2 to 3 weeks maximum to United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.